User Data Deletion

This page explains how to request deletion of your account and personal data from Yimken. There are two routes: deleting from inside the app (fastest and recommended), or requesting deletion through the official support channel.

Option 1 — Delete from inside the app

1. Open the Yimken app and sign in

   You must be signed in to the account you want to delete.

2. Go to Settings → Account

   From your profile menu, open the account settings.

3. Choose "Delete account"

   The app shows what will be deleted, and any outstanding obligations that may temporarily block deletion.

4. Confirm the deletion

   After you confirm, your data is erased, the account is closed and you are signed out. This action is final and cannot be undone.

Option 2 — Request deletion through support

If you cannot access the app or your account, you can request deletion through the official support channel on WhatsApp:

State in your message that you are requesting deletion of your account and data. Please send the request from the phone number registered to the account.

Identity verification

Before acting on any deletion request received through support, we verify that you really are the account holder — acting on someone else's request would cause serious harm. Verification works as follows:

• The request must come from the phone number registered to the account.
• We may ask you to confirm details held on the account, or to confirm a verification code sent to your registered number.
• We will never ask you for your password, and we do not ask for any payment details.

What is deleted

• Your profile data: name, email address and the phone number tied to the account.
• Saved addresses and saved vehicle details.
• Your preferences, your favorites list and the providers you follow.
• Your in-app notifications, and your device notification token, which is deleted from our servers.
• Images and documents you uploaded that were attached to your account.

What may be retained, and why

Some records cannot be deleted entirely and are retained in anonymized form, so that they no longer identify you:

• Financial and operational records — orders, crane trips, commissions and settlements, for accounting purposes and legal obligations.
• Security records — limited technical data used to prevent fraud and abuse, kept for a short period.

Retention detail is in the Privacy Policy.

When deletion may be temporarily blocked

Deletion may be temporarily blocked by an outstanding obligation, to protect both you and the other party. For example:

• An active crane trip that has not yet been completed.
• Unpaid financial dues.

The app tells you exactly what the reason is, and once the obligation ends, deletion becomes available.

Processing period

• From inside the app — immediate on confirmation.
• Through support — completed within 30 days at most from the completion of identity verification, and usually sooner.

Related information

See the Privacy Policy for what we collect and why, and the Terms & Conditions for account responsibilities. For any question, reach us through the contact page.